Terms & Conditions

Updated: 27/05/2024

Welcome to CapeBali’s shopping portal. These conditions (“Terms”) explain the rules for buying products (“Items”) from us.

Before browsing or buying, please read these Terms. By visiting our site, you acknowledge and accept them. If you disagree, please don’t use our website. We may occasionally update these Terms, so revisit them from time to time.

- Our Information

- Product Description

- Website Access

- Customized Orders

- Protecting Your Data

- Buying Process

- Updates to these Terms

- Return Procedures

- Delivery Information

- Cost & Charges

- Ways to Pay

- Liability Boundaries

- Unpredictable Circumstances

- Getting in Touch

- Other Important Points

Our Information

1.1 We operate from

24 Barkham Ride, The Grange Centre, The Forge Unit 3, Finchampstead, Berkshire, RG40 4EU.

1.2 Visit us online at www.capebali.co.uk.

1.3 For updated contact info, see our site’s Contact Us section.

Product Description

2.1 Pictures on our site are illustrative. We do our best, but can’t promise an exact match with the actual item.

2.2 The real product might come in packaging different from images displayed.

2.3 Treat product details on our site or promotional material as estimates.

2.4 Products might run out. If something you’ve ordered isn’t available, we’ll let you know quickly.

2.5 Ensure the correctness of your order and any given specifications.

Website Access

3.1 Most of our website is open without needing to sign up, but some parts might require registration.

3.2 We can’t promise that our website will always be available. Occasionally, it may be down. We’re not responsible for any downtime.

3.3 Protect your account as you’re responsible for any activity under it.

3.4 We can remove content you add to our website without explanation.

Customized Orders

4.1 Please make sure any custom order details you give are correct.

4.2 We might charge for custom samples. You’ll be informed beforehand.

Protecting Your Data

5.1 How we handle your data is explained in our Privacy Policy on our website.

5.2 We may need personal details like your address and payment information to serve you.

5.3 Your data mainly helps us manage orders and keep you updated about our products.

5.4 Specific third parties might see your data to help us deliver our services. If you have concerns, contact info@capebali.co.uk.

Buying Process

6.1 Our website will guide you through the steps to purchase, letting you review and adjust before finalizing.

6.2 You’ll receive an email after placing an order. This doesn’t mean we’ve accepted the order yet.

6.3 We accept your order when we send out a dispatch notification.

6.4 If there are problems like an item being out of stock or a pricing mistake, we’ll contact you. Payments for unavailable items will be returned.

Updates to these Terms

7.1 These Terms may change from time to time. Always note the updated date at the top.

7.2 The version of these Terms in place when you buy will apply.

Return Procedures

8.1 For details on returns, see our Returns Policy online.

8.2 We hope you love what you buy. But if you want to return or swap:

- Do so within 28 days.

- Items must be untouched, in their original packaging, and ready for resale.

- If you had items made especially for you, they can only be returned if they’re faulty or not as described.

8.3 Return items to: CapeBali, 24 Barkham Ride, The Grange Centre, The Forge Unit 3, Finchampstead, Berkshire, RG40 4EU. Keep proof of postage, as you’re responsible until they arrive with us.

8.4 To qualify for a return:

- Send items back within 28 days of getting them.

- Don’t modify, use, or wash the items.

- Items made just for you can’t be returned unless there’s an issue.

8.5 After inspecting returned items, we will process your refund. Please note that delivery charges are non-refundable. Additionally, a handling charge of 20% of the total value of goods may apply.

RETURN STEPS:

- Send to:
  CapeBali, 24 Barkham Ride, The Grange Centre, The Forge Unit 3, Finchampstead, Berkshire, RG40 4EU.

- Include the items and a copy of the order, stating why you’re returning them.

Delivery Information

9.1 We provide several shipping options, which can be selected as you order. For more, check our website’s Delivery section.

9.2 Once items are delivered to the specified address, they’re your responsibility.

9.3 Ownership of items passes to you once we receive full payment.

9.4 Free shipping on orders over £200. For orders under £200, please check Shipping & Delivery for price options.

9.5 Delivery times are estimated since we use third-party couriers. Delays in delivery won’t lead to order cancellation or refunds.

9.6 If you’re not there at delivery time, the courier might leave your order with a neighbor or try again later.

Cost & Charges

10.1 We do accept small orders. However, please note that there is a £12 surcharge on orders less than £100 to help cover processing and fulfillment costs. We strive to accommodate all order sizes while maintaining the quality and efficiency of our services. If you have any questions or need assistance, please feel free to reach out to our customer support team.

10.2 We show all product prices on our website. There might be occasional mistakes.

10.3 If there’s a pricing error, we’ll tell you. If an item’s actual price is lower than what you paid, you can continue or get a full refund.

10.4 Any external fees, such as customs, are on you.

Ways to Pay

11.1 We accept most major cards, PayPal and Direct Bank Transfers.

11.2 We’ll process your order after verifying and getting the payment.

Liability Boundaries

12.1 Our maximum liability for losses you face is the amount you paid for the product.

12.2 We aren’t responsible for unforeseeable indirect losses.

Unpredictable Circumstances

13.1 We’re not liable for failing to follow these Terms if something unpredictable happens that’s beyond our control.

Getting in Touch

14.1 For any questions, email info@capebali.co.uk or see our Contact Us page.

Other Important Points

15.1 If any part of these Terms is deemed unenforceable, the rest still stands.

15.2 We can transfer our rights and obligations under these Terms to another organization.

15.3 English law governs these Terms, and disputes will be settled in English courts.

Intellectual Property Rights

15.4 The logo, designs, and other graphical elements displayed on our website and on our products are the exclusive property of CapeBali and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, modification, reproduction, distribution, or display of these elements is strictly prohibited without the written consent of Capebali.

15.5 Any logos, trademarks, or brand names of other entities displayed on our website are the property of their respective owners, and their appearance here does not imply any affiliation or endorsement unless explicitly stated.

15.6 If you believe that any content on our website violates your intellectual property rights or other rights, please contact us at info@capebali.co.uk with a detailed description of the alleged infringement, and we will address it promptly.