Promotional Embroidery Printing FAQ | Get Answers to Your Questions

Yes, we offer bulk discounts based on the total quantity of items ordered in a single purchase. Our customisation pricing is structured to provide discounts for larger orders. If you know the product you’d like to order, please email us with the details of your branding and quantity, and we will provide a quote accordingly.

CapeBali reserves the right to modify an embroidery and printing quote prior to production, ensuring the most suitable customization method is provided.  The prices listed below represent the cost of adding decoration to each garment. Discounts are applied based on the total quantity of items ordered in a single purchase, which can include a mix of different garment types. 

Yes, we do accept small orders.  We strive to accommodate all order sizes while maintaining the quality and efficiency of our services. If you have any questions or need assistance, please feel free to reach out to our customer support team.

Due to the custom nature of our products, we typically do not accept returns unless there’s a defect in the product or an error on our part. If you have concerns, please contact us at info@.

If you have reconsidered your purchase and wish to return the product, the following conditions and terms will be applicable:

• We do not accept returns of branded, personalised or specifically procured items which have been supplied correctly
• Items must be returned in a resalable condition, unmarked and unworn
• Items must have tags attached and returned in their original packaging
• Items must be returned within 28 days of receiving your order
• We do not refund delivery charges paid on your original order
• We do not refund the return delivery cost
• For any exchanges please contact your account manager
• Correctly supplied goods which can be returned may be subject to a handling charge of 20% of the total value of goods
• Returns

We can provide samples for sizing and quality purpose before placing an order.  All samples are chargeable and ordered the same way a plain item is ordered on the website.  If you return the item to be decorated and used as part of a larger order we will credit 100% of the garment cost against the order (excluding delivery).  For any samples that are returned and unwanted, we will process a credit/refund, subject to a restocking fee of 20% of the total value of the goods.  Please note that it is the customer’s responsibility to cover the shipping costs for the return.

• Refunds will be made to the original payment method and you will receive an email notification when this is processed.
• Shortages and faulty goods must be reported by phone: +441252 948924 or email: info@ within 5 working days of receipt.
• The fault should be clearly indicated without defacing the garment.
• Once we receive and check the goods, we will then refund your payment. This may take up to ten working days to complete.

We primarily accept High-resolution PDF Format.  PNG or JPG files can also be used, but pdf formats ensure the best quality.

At this stage, we transform your logo into a format equipped with stitch details such as stitch type, density, colors, materials, etc., enabling compatibility with embroidery machines. This involves a ‘redrawing’ process where we incorporate this information into a specialized embroidery file.

Yes, before we proceed with your order, you will typically receive a proof or visual representation of the design. This allows you to review and approve the design before it goes into production. We understand the importance of ensuring that the final product aligns with your expectations. If there are any modifications or adjustments needed, you can communicate those changes during the proofing stage to ensure the accuracy and satisfaction of the final result.

We primarily use DTF (Direct-to-Film) printing for our services. However, we also offer screen printing and vinyl printing upon request.  Just call us on 01252 948924 or email info@ to discuss your requirements and we can send you a quotation.

Feel free to reach out! Considering the intricate procedures involved in embellishing specific garments, not all techniques are available for online orders. Simply give us a call at 01252 948924 or drop us an email at info@. Share your requirements, and we’ll explore ways to assist you.

We are regularly updating the site with products so you may be looking for an item that’s not currently listed – that doesn’t mean we cannot supply it.  Just give us a call on 01252 948924 or email info@ and let us know the items you are looking for.

We offer a variety of corporate wear including suits, shirts, blouses, polos, trousers, skirts, and accessories tailored to professional settings. Our range caters to both men, women & kids.

Yes, you have the option to send your own garments to 24 Barkham Ride, The Grange Centre, The Forge Unit 3, Finchampstead, Berkshire, RG40 4EU, accompanied by clear instructions detailing your customization requirements. While we accommodate the use of customer-supplied items, we highly recommend considering our in-house range for optimal results. Our in-house collection has been thoughtfully curated for printing and embroidery compatibility, ensuring a seamless and high-quality customization process. If you have any questions or require further guidance on selecting the most suitable garments, our dedicated customer service team is ready to assist you.

The turnaround time varies based on the complexity and size of the order. Typically, it takes between 7-10 days. For larger orders or intricate designs, it might take longer.

To maximize the lifespan of the print or embroidery, we recommend washing the garments inside out on a gentle cycle with cold water. Avoid ironing directly over the printed or embroidered areas.

Wash DTF Transfers as maximum of 30-40 degrees

DO NOT tumble dry or iron directly on the transfers

When washing garments we recommend you turn your garments inside out. This will then protect the printed transfer from friction or abrasion with other fabrics during your washing cycle.Please do not use any fabric softeners or chemicals or if required use only a small amount.

When airdrying your garments please keep your garments inside out. Direct sunlight can affect the vibrancy of the transfer due to photodegradation.

Absolutely. We can provide a sample for your approval before proceeding with a large order. There might be a nominal charge for samples, depending on the design and quantity.  Samples of all our products are available. We have no minimum order so you are welcome to purchase any of our items as single quantities to check the size and test the quality and fabric. Samples are charged in full but if you order the item without personalization you can then return this for a refund of the garment price.

We do our best to match brand colors. If you provide a Pantone (PMS) color code, we can closely match it. However, slight variations can occur due to garment material and printing processes.

Yes, we are committed to sustainability and offer a range of eco-friendly corporate wear options made from sustainable materials.